Your privacy matters. This policy describes how we collect, use, and protect your personal data.
Interpretation
Words with initial capital letters have defined meanings. The definitions apply regardless of singular or plural.
Definitions
While using Our Service, We may ask You to provide personally identifiable information including but not limited to:
Usage Data is collected automatically when using the Service. This may include Your Device's IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers and other diagnostic data. When You access via mobile device, We may collect mobile device type, unique ID, IP address, operating system, and mobile browser type.
We use Cookies and similar tracking technologies (beacons, tags, scripts) to track activity and store information. You can instruct Your browser to refuse all Cookies; however, some parts of the Service may not function properly.
Where required by law, we use non-essential cookies only with Your consent. You can withdraw or change consent via cookie preferences tool or browser settings.
The Company may use Personal Data for the following purposes:
The Company will retain Your Personal Data only as long as necessary for the purposes set out in this Privacy Policy. We apply shorter retention periods where possible, using deletion, aggregation, or anonymization. Unless otherwise stated, retention periods below are maximum and we may delete or anonymize data sooner when no longer needed.
| Category | Retention Period | Details |
|---|---|---|
| Account Information | Duration of account + up to 24 months after closure | To handle post-termination issues or resolve disputes. |
| Customer Support Data | Up to 24 months from ticket closure | Resolve follow-up inquiries, track quality, defend legal claims. Chat transcripts: up to 24 months for quality assurance. |
| Usage Data (Analytics cookies, IPs, device IDs) | Up to 24 months from collection | Analyze trends while respecting privacy principles. |
| Server logs (IP addresses, access times) | Up to 24 months | Security monitoring and troubleshooting. |
We may retain Personal Data beyond these periods for legal obligations (e.g., financial records for tax authorities), legal claims, explicit request by You, or technical limitations (backup systems scheduled for deletion). When retention periods expire, we securely delete or anonymize data. Residual copies in encrypted backups remain only for limited security or disaster recovery purposes.
Your information, including Personal Data, may be processed at the Company's operating offices and other locations where processing parties are located. This means information may be transferred to computers outside Your state, province, or country where data protection laws may differ. Where required, we ensure appropriate safeguards and supplementary measures for international transfers.
You have the right to delete or request assistance in deleting Personal Data We have collected about You. You may update, amend, or delete Your information by signing into Your Account and visiting account settings, or by contacting Us. Please note we may retain information when we have a legal obligation or lawful basis.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before transfer and subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities (e.g., court or government agency).
The Company may disclose Personal Data in good faith that such action is necessary to: comply with a legal obligation; protect and defend rights or property of the Company; prevent or investigate possible wrongdoing; protect personal safety of users or the public; or protect against legal liability.
The security of Your Personal Data is important to Us, but no method of transmission over the Internet or electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee absolute security.
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If You are a parent or guardian and become aware that Your child has provided Us with Personal Data, please contact Us. If We become aware We have collected Personal Data from anyone under 16 without verification of parental consent, We take steps to remove that information. If consent from a parent is required by applicable law, We may require parental consent before collecting information.
Our Service may contain links to other websites not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will let You know via email and/or a prominent notice on Our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
Privacy Policy generated using standard compliance tools and adapted for SSM Partners.
Your trust is our priority — This document reflects our commitment to transparency and data protection.